Terms of Service page for Hope Multispeciality Physical Therapy Rehabilitation & Wellness Centre

Effective Date: 15 October 2026

Welcome to the website of Hope Multispeciality Physical Therapy Rehabilitation & Wellness Centre (“Hope Physiotherapy”, “we”, “our”, or “us”).

Website: https://hopehealthcarecenter.com

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

1. About Our Services

Hope Multispeciality Physical Therapy Rehabilitation & Wellness Centre provides physiotherapy, physical rehabilitation and wellness-related services.

Information published on our website is intended to help visitors understand our services and make informed enquiries. Specific treatments, rehabilitation programmes and clinical recommendations are subject to professional assessment and individual requirements.

2. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in a way that violates applicable laws or regulations.

• Submit false, misleading or unauthorised information through our forms.

• Attempt to gain unauthorised access to the website, its server or associated systems.

• Distribute malicious software, spam or other harmful material.

• Copy, reproduce, modify or commercially exploit website content without our prior permission, except where permitted by law.

We reserve the right to restrict access to the website where misuse or security concerns arise.

3. Medical Disclaimer

The information on this website, including articles, exercise demonstrations, videos and other educational materials, is provided for general informational and educational purposes only.

It is not a substitute for professional medical advice, diagnosis or treatment. Every individual’s condition and rehabilitation needs are different.

• Do not start, modify or discontinue a treatment programme solely on the basis of information published on this website.

• Exercises demonstrated online may not be suitable for everyone.

• Consult a qualified healthcare professional before beginning exercises or rehabilitation activities, particularly if you have an existing injury, medical condition or significant pain.

• Seek urgent medical attention for severe, sudden or worsening symptoms.

Use of this website does not, by itself, establish a physiotherapist-patient relationship.

4. Appointments and Consultations

Appointments may be requested through our website, telephone, WhatsApp or other communication channels made available by us.

Submitting an enquiry or appointment request does not automatically confirm an appointment. An appointment is confirmed only when we communicate confirmation through an appropriate channel.

Appointment availability, treatment duration and recommendations may vary depending on clinical assessment, practitioner availability and individual requirements.

We request that patients arrive on time and inform us as early as reasonably possible if they need to reschedule or cancel an appointment.

5. Fees and Payments

Fees for consultations, physiotherapy sessions, rehabilitation programmes and treatment packages will be communicated through the relevant clinic or booking channel.

Where applicable, payment must be made according to the terms communicated at the time of booking or purchase.

Any discounts, promotional offers or package prices are subject to their stated conditions, validity periods and availability.

Unless expressly stated otherwise, a promotional price or discount does not guarantee a particular treatment outcome.

Refunds, cancellations and adjustments to payments will be handled according to the applicable terms communicated for the relevant service or package and applicable law.

6. Cancellations, Rescheduling and Refunds

Patients are requested to provide reasonable advance notice when cancelling or rescheduling appointments.

Any cancellation charges, package validity conditions, missed-appointment policies or refund restrictions will be communicated before the relevant booking or purchase, where applicable.

Refund requests will be assessed in accordance with the agreed service terms and applicable law. Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded.

For clarification regarding a booking or payment, please contact the clinic directly.

7. No Guarantee of Treatment Outcomes

Physiotherapy and rehabilitation outcomes depend on multiple factors, including the patient’s condition, medical history, consistency with the prescribed programme and individual response to treatment.

Although we aim to provide appropriate professional care, we do not guarantee specific results, recovery periods or outcomes.

Any examples, testimonials or success stories published on our website are not a guarantee that another individual will experience the same results.

8. User Submissions and Communications

When submitting information through our website, forms, email, telephone or messaging services, you agree to provide accurate information to the best of your knowledge.

Please avoid sharing unnecessary sensitive medical or personal information through public comment sections or unsecured communication channels.

Personal information submitted to us will be handled in accordance with our Privacy Policy and applicable law.

We may use the contact details you provide to respond to enquiries, coordinate appointments and communicate information relevant to your requested services, subject to applicable consent and communication requirements.

9. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, videos, designs and other materials, belongs to Hope Physiotherapy or its respective licensors.

You may access and use this content for personal, non-commercial informational purposes.

You must not reproduce, distribute, republish, modify or commercially exploit website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, names and materials remain the property of their respective owners.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services such as maps, appointment tools, payment services, videos and messaging platforms.

We do not control all third-party services and are not responsible for their independent content, availability or privacy practices.

Your use of such services may be subject to their own terms and privacy policies.

11. Website Availability and Security

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access or that the website will always be free from errors, interruptions or security vulnerabilities.

We may modify, suspend or discontinue any website feature when reasonably necessary for maintenance, security or operational reasons.

12. Limitation of Liability

To the extent permitted by applicable law, Hope Physiotherapy shall not be responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party website content or unauthorised use of the website.

Nothing in these Terms limits liability where such limitation is prohibited by law, nor do these Terms exclude applicable patient or consumer rights.

Nothing in this section replaces the professional duties and responsibilities applicable to healthcare services provided by qualified practitioners.

13. Indemnity

To the extent permitted by applicable law, you agree not to misuse the website or infringe the rights of others through your use of it.

You may be responsible for losses or claims directly resulting from your unlawful use of the website or violation of these Terms, subject to applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, retain and protect personal information.

Please review our Privacy Policy at the relevant page on https://hopehealthcarecenter.com.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, website functionality or applicable legal requirements.

Updated terms will be published on this page with a revised effective date, where appropriate. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

17. Contact Information

For questions about these Terms of Service, appointments or our services, please contact us:

Hope Multispeciality Physical Therapy Rehabilitation & Wellness Centre

Address: Shop No. 8, Pariwar Palace, Royal Shelters, BTM 4th Stage, Bengaluru – 560076, Karnataka, India.

Phone: +91 89991 68508

Website: https://hopehealthcarecenter.com